Shipping & Frequently Asked Questions
When will I receive my Aperçu Eyewear (Domestic Order)?
When you select our FREE SHIPPING option, you should receive your package in 3-5 business days. We ship via USPS First Class or Priority Mail service (depending on your order size) -- both services include a tracking number.
Please allow 1-2 business days to process your order and 2-3 business days for shipping time so you can expect delivery in 3-5 business days from the day you place your order.
How much does shipping within the US cost?
We offer FREE domestic shipping (and returns) via USPS First Class or Priority Mail service (depending on order size) on all orders within the U.S.
Can I get my frames faster?
If you would like to receive your order faster you can select Priority Mail Express during check-out for a small fee, we will rush your order and you can expect delivery in 1-3 business days.
How do I track my order?
We provide a USPS tracking number for all domestic orders.
What is your return policy?
For domestic (in the US) and international orders (outside the US), we accept returns within 30 days of receiving your order.
***Purchases made between 11/1-12/31 may be returned until 1/31/22
You can see our full returns policy on our dedicated page Returns & Exchanges.
When will I receive my Aperçu Eyewear (International Order)?
When you select our flat rate DHL EXPRESS SHIPPING option, you should receive your Aperçu Eyewear in just 4-7 business days from the day you place your order. We ship via DHL Worldwide Express service, which means your frames will be delivered all the way to your front door!
Will I be charged duties and taxes?
Nope! We currently ship DDP (delivered duties paid) this allows us to pay for any additional duties and taxes that may be incurred. These additional fees can range up to 40% or more on top of the purchase price and we're happy to pay this extra cost for you! We also handle all of the customs work on your behalf so that your new sunglasses can be delivered straight to you. Our goal is for your purchasing process to be as smooth and worry free as possible : )
How do I track my order?
You will receive an email with your DHL Worldwide Express tracking number once your order has been fulfilled (please allow up to 3 business days for fulfillment).
Can you deliver to a P.O. Box?
Within the U.S. we can deliver to P.O. boxes, but not internationally at this time.
Do you process orders on weekends?
No, we do not process orders on weekends; we will process your order Monday-Friday, except on holidays.
What should I do if I want to cancel or update my order?
You can cancel or update your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues. Please just email firstname.lastname@example.org to cancel an order or update your shipping/order information.
What if my order never arrives?
If your order does not arrive in the quoted arrival time frame please email us at email@example.com and we will rectify the situation promptly.
What does your 365-day warranty offer?
We promise to take care of your sunglasses should there be any manufacturing defects, or unacceptable breaking/repairs within a 1-year time frame. Our warranty does not cover general wear and man-made damage or lost frames. Please note that Aperçu is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party optician.
What does your warranty cover?
We stand behind our products and quality and guarantee that all frames will be free from manufacturing defects. If you believe your sunglasses have a manufacturing defect, you may return them to us for inspection. If we determine your frames are damaged due to a manufacturing defect, we will repair them or, if we deem appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with a similar style or allow a refund equal to the selling price of the original style.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
If I received a damaged/defective pair, what do I do?
If you believe you’ve received a damaged or defective item, please email us at firstname.lastname@example.org and be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Description of how the product arrived (damaged box)
- The moment when you noticed the damage (at arrival, the following day, etc.)
We’ll respond as quickly as possible and make it our priority to resolve this situation.
FIT & FACE SHAPE
What do you mean by “universally flattering”?
Our mission at Aperçu is to create modern basics that can fit comfortably on most people. However, we realize that is not 100% possible. Luckily, with over 20 years experience designing eyewear for a multitude of brands, our team understands the rigorous process behind the most popular designs. We’ve carefully distilled measurements from all the bestselling frames in our vast library to create our 3 essential silhouettes; LE CHAT, LE CARRÉ and LE ROND. These 3 shapes were designed to look good on most* face shapes.
Which shape is best for my face?
Regarding fit, frankly we’re tired of the common myth that certain faces can only look good in certain frame shapes. We believe that looking good is a function of feeling good – we want to wear what makes us feel amazing and we really don’t care about any prescribed formulas or advice from so-called “experts”. For us, the beauty of fashion lies in the power of free self-expression and if that means wearing a color that would “wash you out” or a shape that's “too big for your face” according to some - if you feel beautiful then it’s meant to be. Our advise is to choose the style that makes you feel like a million bucks and let your personal style shine through.
*most doesn’t mean all. Please let us know if our styles don’t fit you. We want to understand exactly why so we can add some styles in the future that will!
MATERIALS & CARE
Our frames are made from cellulose acetate derived from the renewable resources of wood pulp and cotton fiber. Acetate is a uniquely pliable and can be adjusted with light directed heat. However, heat can alter the material so it’s important not to leave your frames in full sunlight (dashboard of a car, on the stove, etc.) for any length of time. You don’t have to worry about sun exposure while they are on your face of course, in this case the rays will only help them mold even more snugly to your features.
Cellulose acetate and the hardware, particularly the hinges, do not react well with water. Please don’t swim in your Aperçu frames! That said, of course you can wear them at the beach or while lounging poolside, but afterwards be sure to wipe clean using the microfiber cloth to remove any salt, sand, sunscreen or chlorine build-up.
The soft case will protect your lenses and frames from scratches and general bumps, but please be careful not to squish them (sit on them, squeeze them really tightly into a tight spot, etc.) as outward pressure will cause the temples to splay out and not fit properly. If this should occur, the defect can be adjusted by an optician using light directed heat or email us with photos and we will accommodate an adjustment with a small fee.
Our lenses are made from CR-39 polymer which stands for “Columbia Resin #39” after the lab where it was developed in 1940. This material provides the best clarity of color and vision next to mineral glass but with ½ the weight and is 10X more shatterproof than glass. CR-39 is also naturally scratch resistant. It’s important to keep your lenses clean using only a clean, soft cloth – the micro-fiber cleaning cloth provided is best. The preferred method of cleaning is to exhale on the lenses or use lens cleaner (not water) then lightly wipe smudges away.
We also apply an anti-reflective coating to the interior of our lenses which helps reduce glare from entering the back of the lens and refracting into the eye. This AR coating can get smudged from fingerprints so if that happens use the same method mentioned above, ideally with the micro-fiber cloth.
All hardware is hypoallergenic stainless steel plated in either silver or gold. This plating can wear off over time with prolonged exposure to the oils from the skin so try to keep your frames wiped clean periodically– the micro-fiber cloth is great for cleaning the frames too! Again, don’t use water but rather just your breath or a light misting of lens cleaner is optimal.
If you properly care for your Aperçu frames they will last a lifetime and perhaps even become an heirloom accessory for the next generation to enjoy. Here’s to many sunny days ahead!
Can I choose a delivery date for my eGift Card?
Yes! Select ‘Send as Gift’, then ‘Email’ as the delivery method, then use the ‘Choose Date’ tool to set your date and our system will send your recipient an email on the day of your choosing with details of their gift :) Please note: the email is sent in 24 hour intervals from the time of your purchase – so 2 days, will be sent 48 hours later, and 3 days will be sent 72 hours later.
How do I redeem my Aperçu eGift Card?
Simple! During check out, just enter your 16 digit gift card number into the Discount Code or Gift Code field, then click ‘Apply’. If your gift card does not cover the entire cost of your order, you will be prompted to enter an additional payment method to cover the difference in cost.
Do I have to spend the full balance of my card in one go?
Nope! You can use as much, or as little, of your eGift Card credit as you wish – any unused credit will remain on the balance of your card until fully redeemed.
If the balance on my card is less than the total of my cart total, can I still use it?
Yes. Your eGift Card acts as a partial payment towards your order total. You can pay the remaining balance via one of our other payment methods – Credit Card, Shop Pay, PayPal, etc.
How do I know how much money is on my card?
You can check the balance of your card here.
Do you offer physical Gift Cards?
Not yet, coming soon! We’ll notify our subscribers as soon as this option is available.
I've changed my mind. Can I cancel my gift card?
Certainly, we can cancel or refund a digital gift card up to 48 hours from original purchase (provided it has not been used). Please note: your recipient will not be informed of the cancellation; therefore, we recommend you let them know their eGift Card code will no longer work.