Shipping & FAQ
Shipping & Frequently Asked Questions
When will I receive my Aperçu Eyewear (Domestic Order)?
FREE SHIPPING option:
Please allow 4-7 business days for your package to arrive when you choose our FREE SHIPPING option. We utilize USPS for this service.
This estimate covers 1-2 business days for order processing and 3-5 business days for shipping.
PRIORITY MAIL EXPRESS option:
Opting for USPS Priority Mail Express shipping method during checkout offers a delivery date based on your shipping address and time of checkout.
This estimated delivery date includes handling time, and you can count on receiving your order on or before the expected delivery date displayed during checkout.
How much does shipping within the US cost?
We offer FREE domestic shipping (and returns) via USPS on all orders with a U.S shipping address.
For faster delivery, you can choose Priority Mail Express at an additional cost, with rates calculated during the checkout process.
Can I get my frames faster?
Absolutely! Select Priority Mail Express during checkout to see your expected delivery date based on your location and checkout time.
This option guarantees your order reaches you on or before the expected delivery date displayed during checkout.
How can I track my order?
For all domestic orders, we provide a USPS tracking number, allowing you to monitor your package's journey.
What is your return policy?
We accept returns for both domestic (within the US) and international orders (outside the US) within 30 days of receiving your order.
For complete details, please refer to our dedicated page for Returns & Exchanges.
When will I receive my Aperçu Eyewear (International Order)?
For international orders shipping outside of the US we offer FREE DHL Worldwide Express service with DDP (delivered duties paid). This means we cover all transportation costs ensuring that your frames will be delivered right to your doorstep. Any duties and taxes that are required by your delivery country will be displayed at checkout for your review. Please see below for more information about international duties and taxes.
Will I be charged duties and taxes?
At checkout, you will see the applicable duties & taxes - according to delivery country - applied to your order. This means we will ship your order and take care of all customs procedures on your behalf so your new sunglasses will be delivered to your doorstep seamlessly, no hidden fees, just as if you were receiving a package from your own local area.
International delivery window = 4-7* business days
*Please note: Australia & New Zealand delivery window = 7-14 business days
How do I track my order?
You will receive an email with your DHL Worldwide Express tracking number once your order has been shipped (please allow up to 2-3 business days for processing).
Can you deliver to a P.O. Box?
Yes, within the U.S., we can deliver to P.O. boxes as we ship via USPS.
For international orders, we can ship to P.O. boxes using DHL eCommerce as this DHL service effectively ships via USPS Ground Advantage.
See above for full International Shipping details.
Do you process orders on weekends?
No, we do not process orders on weekends. Order processing takes place Monday through Friday, excluding holidays.
What should I do if I want to cancel or update my order?
You can cancel or update your order provided it has not been packed or shipped. We'll make every effort to accommodate changes or cancellations before the order enters our shipping queues. To request an order cancellation or update your shipping/order information, please email us at firstname.lastname@example.org.
What if my order never arrives?
If your order does not arrive within the quoted arrival time frame, please contact us at email@example.com, and we will promptly address the situation to ensure your satisfaction.
What does your 365-day warranty offer?
We promise to take care of your sunglasses should there be any manufacturing defects, or unacceptable breaking/repairs within a 1-year time frame. Our warranty does not cover general wear and man-made damage or lost frames. Please note that Aperçu is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party optician.
What does your warranty cover?
We stand behind our products and quality and guarantee that all frames will be free from manufacturing defects. If you believe your sunglasses have a manufacturing defect, you may return them to us for inspection. If we determine your frames are damaged due to a manufacturing defect, we will repair them or, if we deem appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with a similar style or allow a refund equal to the selling price of the original style.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
If I received a damaged/defective pair, what do I do?
If you believe you’ve received a damaged or defective item, please email us at firstname.lastname@example.org and be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Description of how the product arrived (damaged box)
- The moment when you noticed the damage (at arrival, the following day, etc.)
We’ll respond as quickly as possible and make it our priority to resolve this situation.
FIT & FACE SHAPE
What do you mean by “universally flattering”?
Our mission at Aperçu is to create modern basics that can fit comfortably on most people. However, we realize that is not 100% possible. Luckily, with over 20 years experience designing eyewear for a multitude of brands, our team understands the rigorous process behind the most popular designs. We’ve carefully distilled measurements from all the bestselling frames in our vast library to create our 3 essential silhouettes; LE CHAT, LE CARRÉ and LE ROND. These 3 shapes were designed to look good on most* face shapes.
Which shape is best for my face?
Regarding fit, frankly we’re tired of the common myth that certain faces can only look good in certain frame shapes. We believe that looking good is a function of feeling good – we want to wear what makes us feel amazing and we really don’t care about any prescribed formulas or advice from so-called “experts”. For us, the beauty of fashion lies in the power of free self-expression and if that means wearing a color that would “wash you out” or a shape that's “too big for your face” according to some - if you feel beautiful then it’s meant to be. Our advise is to choose the style that makes you feel like a million bucks and let your personal style shine through.
*most doesn’t mean all. Please let us know if our styles don’t fit you. We want to understand exactly why so we can add some styles in the future that will!
MATERIALS & CARE
Our frames are made from cellulose acetate derived from the renewable resources of wood pulp and cotton fiber. Acetate is a uniquely pliable and can be adjusted with light directed heat. However, heat can alter the material so it’s important not to leave your frames in full sunlight (dashboard of a car, on the stove, etc.) for any length of time. You don’t have to worry about sun exposure while they are on your face of course, in this case the rays will only help them mold even more snugly to your features.
Cellulose acetate and the hardware, particularly the hinges, do not react well with water. Please don’t swim in your Aperçu frames! That said, of course you can wear them at the beach or while lounging poolside, but afterwards be sure to wipe clean using the microfiber cloth to remove any salt, sand, sunscreen or chlorine build-up.
The soft case will protect your lenses and frames from scratches and general bumps, but please be careful not to squish them (sit on them, squeeze them really tightly into a tight spot, etc.) as outward pressure will cause the temples to splay out and not fit properly. If this should occur, the defect can be adjusted by an optician using light directed heat or email us with photos and we will accommodate an adjustment with a small fee.
Our lenses are made from CR-39 polymer which stands for “Columbia Resin #39” after the lab where it was developed in 1940. This material provides the best clarity of color and vision next to mineral glass but with ½ the weight and is 10X more shatterproof than glass. CR-39 is also naturally scratch resistant. It’s important to keep your lenses clean using only a clean, soft cloth – the micro-fiber cleaning cloth provided is best. The preferred method of cleaning is to exhale on the lenses or use lens cleaner (not water) then lightly wipe smudges away.
We also apply an anti-reflective coating to the interior of our lenses which helps reduce glare from entering the back of the lens and refracting into the eye. This AR coating can get smudged from fingerprints so if that happens use the same method mentioned above, ideally with the micro-fiber cloth.
All hardware is hypoallergenic stainless steel plated in either silver or gold. This plating can wear off over time with prolonged exposure to the oils from the skin so try to keep your frames wiped clean periodically– the micro-fiber cloth is great for cleaning the frames too! Again, don’t use water but rather just your breath or a light misting of lens cleaner is optimal.
If you properly care for your Aperçu frames they will last a lifetime and perhaps even become an heirloom accessory for the next generation to enjoy. Here’s to many sunny days ahead!
Can I choose a delivery date for my eGift Card?
Yes! Select ‘Send as Gift’, then ‘Email’ as the delivery method, then use the ‘Choose Date’ tool to set your date and our system will send your recipient an email on the day of your choosing with details of their gift :) Please note: the email is sent in 24 hour intervals from the time of your purchase – so 2 days, will be sent 48 hours later, and 3 days will be sent 72 hours later.
How do I redeem my Aperçu eGift Card?
Simple! During check out, just enter your 16 digit gift card number into the Discount Code or Gift Code field, then click ‘Apply’. If your gift card does not cover the entire cost of your order, you will be prompted to enter an additional payment method to cover the difference in cost.
Do I have to spend the full balance of my card in one go?
Nope! You can use as much, or as little, of your eGift Card credit as you wish – any unused credit will remain on the balance of your card until fully redeemed.
If the balance on my card is less than the total of my cart total, can I still use it?
Yes. Your eGift Card acts as a partial payment towards your order total. You can pay the remaining balance via one of our other payment methods – Credit Card, Shop Pay, PayPal, etc.
How do I know how much money is on my card?
You can check the balance of your card here.
Do you offer physical Gift Cards?
Not yet, coming soon! We’ll notify our subscribers as soon as this option is available.
I've changed my mind. Can I cancel my gift card?
Certainly, we can cancel or refund a digital gift card up to 48 hours from original purchase (provided it has not been used). Please note: your recipient will not be informed of the cancellation; therefore, we recommend you let them know their eGift Card code will no longer work.